Edge Client Rewards
Innovative Service Rewards only available to our client base
Edge considers value add and cost reduction initiatives as an intrinsic part of its overall service capability. By aligning this approach to our client’s service needs, ongoing loyalty to Edge and the need to provide high quality managed services to large client programmes has enabled us to build a portfolio of client rewards.
Edge Client Rewards are available to existing and new clients alike, providing an innovative additional service feature beyond our overall service portfolio.
How They Work
Edge Client Reward days are based on chargeable days undertaken per annum on behalf of the client. It is that simple. Edge will keep a running total of the number of reward days available for the client to use. These can then be banked by the client to be used against the following portfolio of client reward offerings:
We provide a wide variety of onsite and offsite training courses incuding Effective Test Management, Agile Testing, Risk Based Testing, Requirements and many more. Reward Days can also be used to define and present bespoke training sessions to meet specific client needs and strengthen the client’s own staff testing capability.
Our Consultancy teams, who can provide functional, technical and tools driven expertise, can be used in a variety of ways through the Edge Client Rewards scheme. For example, undertaking a Process Improvement Model review to ascertain a client’s current test capability and highlight areas requiring improvement. Or potentially reviewing a client’s tools capability with a view to introducing smarter more efficient test automation.
Requirements Review Workshops
Edge undertakes a specific 8-point check against Requirements and Use Cases. This approach has provided incredible results reducing latter phases defect rates by up to 25%. Edge would be able to undertake Requirement Review workshops as part of the Edge Client Reward scheme.
Digital Test Hub
Our award winning Digital Test Hub service provides a wide variety of testing approaches including device testing and exploratory testing. By using Edge Client Rewards days our clients will be able to undertake short sharp test exercises against specific targeted systems or device / browser combinations.
In addition to the above rewards, all clients will benefit from our ‘Reach Back’ approach. This enables our clients to progress their own test capability and service support beyond the actual Edge staff engaged. This covers a multitude of additional benefits such as access to Edge’s templates and processes, knowledge management, support and advice on specific testing challenges and the ability to accelerate the implementation of innovative test approaches.
We also engage in monthly innovation meetings where we discuss with our clients how innovation can be deployed to provide a more efficient and effective test capability.